Teleperformance is the most established worldwide customer experience
management provider in the China Market – serving more multinationals
than any other company.
Teleperformance began operations in China in 2007, bringing world-class support to the local and international market. With more than 5,500 employees, Teleperformance in China provides technical support, customer care and acquisition services for voice and non-voice channels. We provide our customers with professional, systematic and omnichannel services such as call center training, outgoing call, incoming call, online chatting, email and social media.
Teleperformance in China operates out of five strategically located contact centers in Beijing (2), Xi’an, Nanning and Kunming. Teleperformance China strictly follows our global unified service standards and operations, which include high-efficiency resource integration, strong operations capacity and strict management processes.
Teleperformance is dedicated to assisting customers and partners in continuously optimizing competitiveness and realizing maximum commercial value. Teleperformance in China serve the world’s most prominent, well-respect brands across all industries. Major clients include well-known consumer electronics brands, telecommunications giants, travel and hospitality companies, financial services companies, and e-commerce companies. Our customers include multiple Fortune 500 enterprises with 90% of them having established long-term partnerships with our company.
Beijing and Nanning serve as North Asian and South Asian language hubs, offering extensive language capabilities not only in Mandarin, but also in Cantonese, English, Japanese, Korean, Thai, Indonesian Bahasa, Vietnamese and other regional languages and dialects.