Omnichannel Solutions CONTACT CENTER Our decades of global experience in contact center management means that your customers will be taken care of with the same experience and dedication that has served hundreds of major corporations around the world. BACK-OFFICE SERVICES From billing and case management to fraud prevention and more, Teleperformance back-office services and process improvements can help you optimize costs while improving the customer’s experience and the perception of your brand. SOCIAL MEDIA SOLUTIONS Teleperformance combines data analysis and genuine customer care to transform your social media channels into an effective and dynamic mode for customer service. WEB CHANNELS Teleperformance helps you connect with your customers in the channels they prefer, including: Click-to-Chat, Click-to-call, Video chat and Email. ANALYTICS SOLUTIONS Predict your customer’s behavior and improve your customer experience with our Analytics Solution, which combines Teleperformance’s expertise in data analysis, modeling, and real-world operational excellence. MOBILITY SOLUTIONS Teleperformance can help you create and deploy your mobility strategy, fully integrated with your customer care strategy through the Teleperformance Connection Mobile App Solution. CREDIT AND COLLECTION Teleperformance is the global leader in the Accounts Receivable Management industry, working with major corporations around the world in all major industries. SELF-SERVICE AND INFRASTRUCTURE Teleperformance’s Contact Center on Demand gives you the ability to have a flexible contact center solution, without adding capital expense or management overhead.