The Teleperformance Advantage

Our team of specialists works with high-end technology to tailor solutions that predict customer behavior, measure the effect of changing factors on the customer experience, and define the best strategy for your company. We can help you increase sales and retention, decrease complaints, improve the customer journey, and even help you reduce operational inefficiencies.

What do we offer?

• We developed an integrated approach that combines our expertise in data analysis, modeling and real-world operational excellence. We apply our analysis results to your daily customer relationship operations.
• Our approach is to move from an IT cost-based big data to a business ROI-driven attitude.
• We understand the triggers that leverage customer experience. We analyze data and design action plans based on that.
• Our Analytics Specialists are a specialized group that focuses on qualitative, quantitative, and big-data analytical tools