The Teleperformance Advantage
Our top-level service gives companies a sustainable competitive advantage through a superior touchpoint, excellent for situations that may require advanced customer segmentation, that include complex products and services, or that involve complex B2B environments.
What do we offer?
• Outstanding human approach: Competence driven selection, people-centered strategy, extended training, continuous development, performance bonuses
• Superior operational excellence: Premium premises, physical security, clients branding
• Cutting edge technology applied to help people: Teleperformance tools, fraud controls, Platinum security
• Listening to customers to enhance the customer experience: Dedicated experts, speech analytics, customer analytics approach
• Increase customer satisfaction and profitability per customer: Differentiated offers, re-engagement, right “timing” and approach, enhanced customer loyalty