Resource Center—Select white paper below, and aquire it by clicking All Categories Case Study Report Resource Center White Paper All Tags Analytics Auto Back Office Banking Broadband Internet / DSL Chat Contact Center Customer Service CX Lab E-commerce E-commerce & Retail e-retail Electronic & Technology Electronics Energy & Utilities Finance Financial Services Government Healthcare Insurance Manufacturing Media & Publishing Mobile omnichannel payments platinum Services Social Media Telecommunications Travel & Tourism Web Format pdf Submit Platinum: Teleperformance VIP and specialized Solutions In the rapidly evolving customer interaction landscape, consumers still value the basic principles of service, such as e ciency, e ort, time, and good, old-fashioned courtesy. The Teleperformance Customer Journey Showroom Every year, new channels emerge, thus increasing the complexity and challenge for brands to deliver seamless customer service to their customers. Improving Customer Service to Achieve Customer Satisfaction in China Along with the growth of the Chinese economy comes the inevitable increase in consumer consumption, which presents exceptional opportunities for consumer-oriented companies. e-Retail in China: Customer Service is Key For the e-Retail industry in China, the rising number of its consumers has opened up vast opportunities for the sector’s overall growth Does Chinese Instant Messaging Hold the Key to the Future of Customer Service? Find out about the worldwide leader in outsourced omnichannel customer experience management. China’s Changing Customer Service Expectations Responding quickly to a new customer mindset in the world’s largest country. Chinese Automotive Customers Demand Exceptional Customer Experience As vehicle ownership grows in China, so do the expectations of customers, no matter what the channel. It is good to chat Did you know that 45% of customers are likely to abandon your website if they cannot find the answers they are looking for in time? Implementing a Truly Omnichannel Customer Experience The proliferation of mobile devices and social media forever changed the way we communicate, next