Platinum: Teleperformance VIP and specialized Solutions
In the rapidly evolving customer interaction landscape, consumers still value the basic principles of service, such as e ciency, e ort, time, and good, old-fashioned courtesy.
The Teleperformance Customer Journey Showroom
Every year, new channels emerge, thus increasing the complexity and challenge for brands to deliver
seamless customer service to their customers.
Improving Customer Service to Achieve Customer Satisfaction in China
Along with the growth of the Chinese economy comes the inevitable increase in consumer consumption, which presents exceptional opportunities for consumer-oriented companies.
e-Retail in China: Customer Service is Key
For the e-Retail industry in China, the rising number of its consumers has opened up vast opportunities for the sector’s overall growth
Does Chinese Instant Messaging Hold the Key to the Future of Customer Service?
Find out about the worldwide leader in outsourced omnichannel customer experience management.
China’s Changing Customer Service Expectations
Responding quickly to a new customer mindset in the world’s largest country.
Chinese Automotive Customers Demand Exceptional Customer Experience
As vehicle ownership grows in China, so do the expectations of customers, no matter what the channel.
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Did you know that 45% of customers are likely to abandon your website if they cannot find the answers they are looking for in time?
Implementing a Truly Omnichannel Customer Experience
The proliferation of mobile devices and social media forever changed the way we communicate,