In the rapidly evolving customer interaction landscape, consumers still value the basic principles of service, such as e ciency, e ort, time, and good, old-fashioned courtesy.

Every year, new channels emerge, thus increasing the complexity and challenge for brands to deliver
seamless customer service to their customers.

Along with the growth of the Chinese economy comes the inevitable increase in consumer consumption, which presents exceptional opportunities for consumer-oriented companies.

For the e-Retail industry in China, the rising number of its consumers has opened up vast opportunities for the sector’s overall growth

Find out about the worldwide leader in outsourced omnichannel customer experience management.

Responding quickly to a new customer mindset in the world’s largest country.

As vehicle ownership grows in China, so do the expectations of customers, no matter what the channel.

Did you know that 45% of customers are likely to abandon your website if they cannot find the answers they are looking for in time?

The proliferation of mobile devices and social media forever changed the way we communicate,