Open Positions

Passion. Integrity. Excellence.

We began operations in China in 2007, bringing world-class support to the local and international market.

As a people company committed to greatness, we are the bridge that connects you to greater heights. The world of opportunity awaits, and it starts right here at Teleperformance. Allow us to take your career to new places. With your passion and our mission, we can do great things together.

Ready to take that first step towards excellence? We want to hear from you.

HR Hotline: 4008270939
Contact: Joyce Chen
Email: Joyce.chen@teleperformance.cn

Recruitment E-mail in Beijing:TPBJHR@teleperformance.cn
Recruitment E-mail in Xi’an:TPXAHR@teleperformance.cn
Recruitment E-mail in Nanning:TPNNHR@teleperformance.cn
Recruitment E-mail in Kunming:TPKMHR@teleperformance.cn
Recruitment E-mail in Foshan:TPFSHR@teleperformance.cn
Application email subject: Name + Apply for + city + position, e.g. Karen Apply for Beijing Customer Service Associate (Cantonese)

We offer you a best workplace

  • – Festival benefits, longevity pay and annual merit.
  • – 40 working hours per week;
  • – Paid annual leave and public holiday leave
  • – Comprehensive benefits: endowment insurance, medical insurance, maternity insurance, injury insurance, commercial insurance, housing fund
  • – High class and comfortable office building, with employee canteen, micro waver, refrigerator, water machine.
  • – Diversified events: team dinner, parties, outings, sport clubs, excellent employee rewarding events.
  • – Various training programs: orientation trainings, business skills, management trainings, TP e-learning institute, JUMP program.

 

Title
Location
Date
QA Manager
Xi’an
2019/08/14

Responsibilities:

  • Management of QA team;
  • Implement and follow QA process;
  • Ensure related reports of management process in call center presented timely;
  • Discuss the solution with operations against client satisfaction results;
  • Organize the discussion in department and company regularly, review QA standard.
  • On behalf of QA department to participant in client meetings and QA standard meetings;
  • Responsible for COPC certification;
  • Follow up and improve company process, proficient in EXCEL.

Requirements:

  • Bachelor degree or above, quality testing related major is preferred;
  • Good oral English;
  • More than two years operation management experience or more than three years QA manager experience at least;
  • Excellent communication and organization skills;
  • Proficient in MS(Word、Excel) tools.

Phone029-63359613

Emailmaggie.xu@teleperformance.com

Japanese Supervisor
Nanning
2019/08/14

Responsibilities:

  • Solve the questions related to product consultation from cooperating distributors;
  • Daily supervision and promoting the development of Advisors including:
  • Day to day staff supervision
  • Handle staff escalations
  • Identify staff training and development needs
  • Monitor and measure Advisor level performance
  • Provide regular coaching
  • Provide formal and informal performance feedback, both team based and one-to-one,
  • and take corrective action as required;
  • Hold regular staff meetings
  • Support career path development for staff
  • Promote positive employee behaviors by leading by example
  • Mentoring
  • Monitor and meet defined performance goals
  • Roster team for phone coverage
  • Measure and report on call center performance
  • Meet overall monitoring goals
  • Meet standard performance goals
  • Participate in hiring, and training development as needed
  • Perform HR and Administrative tasks
  • Conduct employee one on one’s and yearly focal reviews

Requirements:

  • Proficiency in team management skills to hold meetings and conduct performance reviews to help employees meet Performance Targets
  • Proficiency in employee development to assist employees in meeting the Performance Targets through hiring, coaching, mentoring
  • Ability to calibrate employee performance to the Performance Targets through monitoring and coaching
  • Ability to communicate and resolve issues that affect Performance Criteria
  • Ability to share operational improvement and take action with other teams
  • Ability to manage projects to improve employee performance
  • Ability to handle escalations from employees on their team
  • Ability to escalate issues to their supervisor or other internal departments
  • Ability to lead employees on their team to performance of the Performance Criteria
  • Demonstrated language fluency in English, and fluency sufficient to comprehend training and Procedures for all Advisors in English
  • Demonstrated ability to write in English

 

Phone: 0771-3392304

Email:Bonnie.qin@teleperformance.com

Travel Consultant
Foshan
2019/08/14

Responsibilities:  

  • Provide service for inbound call enquiries about air ticket and hotel booking
  • Be online interpreter when necessary, asking for client coming calls and notes information, maintain customer.
  • Collect customer information and obey confidential agreement.
  • Handle customer complaints

 

Requirements:

  • Fluent Cantonese speaking
  • Good English preferred
  • Good experience in ticket handing and hotel services; good communication skills
  • Customer services experience preferred

 

Phone: 0757-86237253

Email:jingyi.ma@teleperformance.cn

Call Center Supervisor(Japanese)
Foshan
2019/08/14

Responsibilities: 

  • Responsible for the performance review of the team members, analyze their strengths and weakness, arrange trainings and coach them to improve their skills.
  • Take care of daily operation, ensure the customer required KPIs are met.
  • Analyze operation data and come up with actions to make continuous improvement.
  • Handle key issues and ensure the issues be solved out in the required timeline.

Requirements:

  • Bachelor degree
  • Fluent Japanese speaking and good English skills
  • Experienced in call center management; be familiar with call center operation process.

 

Phone: 0757-86237253

Email:jingyi.ma@teleperformance.cn

Airlines Customer Service Representative (Japanese/Korean)
Foshan
2019/08/14

Responsibilities:

  • Dealing with passenger enquiries about flight issues via inbound call, e-mail and remote tool.
  • Mainly in charge of ticket issue, passenger services, flight departures and arrivals, complaints, e-commerce support, key account and frequent flyers’ following, value-added services and so on.
  • Handling passengers’ complaints, solving the problem and providing the improvement plan by data analysis and trend analysis.

Requirements:

  • Diploma holder or above;
  • Fluent speaking and listening in Japanese or Korean, no restriction on nationality; Acceptable English demand;
  • A polite and professional approach; Good mindset in customer services;
  • Customer services experience preferred;
  • Familiar with computer operation;
  • Handicapped candidates will be the first priority.

Phone: 0757-86237253

Email:jingyi.ma@teleperformance.cn

Customer Service Associate (Mandarin/Cantonese/English/Thai/Vietnamese/Japanese/Korean/ Indonesian)
Beijing/Foshan/Xi’An/Kunming/Nanning
2019/08/14

Responsibilities: 

Provide service and aftersales service for customer via phone, email and online chat.

  • Understand and using software to debugging and solving problem in English.
  • Be online interpreter when necessary, asking for client coming calls and notes information, maintain customer.
  • Sending material to customer to meet customer’s expectation
  • Other tasks assigned by hire manager
  • Collect customer information and obey confidential agreemen

Requirements:

Colleague and above degree, be fluent in one of the required language skills.

Good sense of customer caring and good communication skills

Knowledge of MS office software.

Contact us

Beijing:010-59936054, TPBJHR@teleperformance.cn

Xi’An:029-63359612, TPXAHR@teleperformance.cn

Nanning:0771-3392407, TPNNHR@teleperformance.cn

Kunming:0871-68519907, ZPKM@teleperformance.cn

Foshan:0757-86237253, TPFSHR@teleperformance.cn

Call Center Supervisor
Beijing
2018/11/22

Responsibilities

  • Responsible for site monitoring, management, and leading the team to complete the service target;
  • Responsible for managing, comforting representatives’ feelings and helping them solve problems at work;
  • Responsible for answering agents’ questions of the products and call supporting during the rush hours;
  • Helping KPI outliers to achieve target by making improvement action plan;
  • Holding daily meetings with the team and managing the team’s attendance;
  • Observing, collecting and sending potential risk in business, quality and service, and assisting client to work out action plan;
  • Responsible for reporting.

Requirements

  • College degree or above;
  • At least 2-year in call center management ( food, medical industry be preferred);
  • Logic, great communication skills;
  • Positive attitude toward work, teamwork experience and familiar with MS office;
  • Stress tolerance, better got parenting experience.

Phone: 010-59936054

Email: Joyce.chen@teleperformance.cn

Client Service Manager
Xi’an
2018/11/22

Responsibilities:

  • Closely communicate with clients and understand business need, judge it and bring
    back to internal team in timely matter to discussion, then revert the result to clients
  • Work closely with internal team to understand the KPI and figure out the potential
    operation or finance risk and suggest on how to improve performance
  • Issue and forecast GM report
  • Lead WBR/MBR/QBR/YBR with client
  • Farming clients to expand the existing business
  • Attend the meeting requested by clients
  • Organize the meeting internally and externally

Requirements:

  • Bachelor degree or above, MBA is preferred
  • BPO or Call center related industry is prefer
  • Good Clients service mindset
  • Very good communication skill
  • Data sensitive and good data analysis skill
  • Good negotiation skill
  • Good English skill is prefer

Phone: 029-63359613

Email: maggie.xu@teleperformance.cn

Trainer
Xi’an
2018/11/22

Responsibilities:

  • Responsible for training needs analysis and the development of pre service and
    back training courses.
  • Responsible for retraining courses for local trainers and improving training
    framework.
  • Responsible for training customs clearance and training tracking feedback.
  • Responsible for training business empowerment.
  • To help local undertake various functions so as to enable the project to proceed
    smoothly.
  • Responsible for following up all phases of projects

Requirements:

  • Bachelor degree or above.
  • Have experience in building training system or participated in training project
    implementation.
  • Ability to develop and reproduce courses.
  • Excellent verbal communication and written expression skills and good teaching
    skills.

Phone:029-63359606

Email:lin.luo@teleperformance.cn

Supervisor
Xi’an
2018/11/22

Responsibilities:

  • Empowering the project, helping to deliver the mission and value of the project,
    implementing the customer-first service concept, and establishing a positive and
    upward cultural orientation
  • According to business indicators and plans, co-ordinate the management of
    customer service team, ensure smooth operation of business, and provide
    customers with quality services
  • Make a comprehensive analysis of all aspects of customer service, provide effective
    improvement programs and put them into action;
  • Personnel training and echelon construction

Requirements:

  • College degree or above
  • Proficient in office software operation
  • Work patiently and carefully
  • Have active learning consciousness and can adapt to high speed knowledge.
  • Ability to understand the meaning of quality inspection posts, fair and open standing
    in the customer’s position for customer service business correction and error
    judgment
  • Be able to detect problems in time, be sensitive to public opinion, and have strong
    risk to control consciousness

Phone:029-63359606

Email:lin.luo@teleperformance.cn

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